Privacy & Cookie Policy

Last update: May 1, 2025

Welcome to De Villadroom! We value your privacy and process your personal data carefully in accordance with the General Data Protection Regulation (GDPR).
This document contains our Privacy Policy and our Cookie Policy.

Privacy Policy

1. Data Controller

De Villadroom
Schuurstraat 5, 3511 Hasselt
[email protected]
+32 470 26 24 25
BE0802.168.917

De Villadroom is responsible for the processing of personal data through our website (developed with Lodgify).

2. Personal Data We Process

We process the following personal data:

• Name

• Phone number

• Email address

• Payment details

• IP address

• Reservation details

• Communication content (if in contact)

3. Legal Bases and Purposes

We process your data based on:

• Performance of a contract (reservation)

• Legal obligation (administration)

• Legitimate interest (e.g., customer service, security)

• Consent (newsletters or marketing)

4. Sharing of Personal Data

We only share personal data with:

• Lodgify (website and booking platform)

• Payment service providers

• Accounting and administrative offices

• Technical and hosting partners

All third parties are contractually bound to confidentiality (data processing agreement).

5. Retention Periods

• Reservation data: 7 years

• Correspondence: 2 years

• Marketing data: until consent is withdrawn

6. Security

We use SSL encryption and appropriate technical and organizational security measures.

7. Your Rights

You have the right to:

• Access

• Correct

• Delete

• Restrict processing

• Object

• Data portability

• Withdraw consent

• File a complaint with the Data Protection Authority

Requests can be sent to [email protected].

Cookie Policy

Our website uses cookies. A cookie is a small text file that is stored on your device during your first visit.

1. Types of Cookies We Use

a) Functional Cookies
Necessary for the operation of the website (e.g., language settings and session management).
Without these cookies, basic functions like reservations may not work properly.

b) Analytical Cookies
Lodgify uses Google Analytics by default (with IP anonymization if set).
This helps us measure the use of our website and improve the user experience.
Data is processed anonymously, meaning no direct personal identification.

c) Marketing and Tracking Cookies (Optional/If Applicable)
Lodgify offers integrations with services like Facebook Pixel and Google Ads.
These cookies track users across websites to show relevant ads.
These cookies are only placed after your explicit consent.

2. Third-Party Cookies

In addition to our own cookies, third parties may also place cookies via our website, such as:

• Lodgify platform (reservation module)

• Google Analytics

• Social media platforms (e.g., if you share content via social media)

3. Managing Cookie Preferences

Upon your first visit to our website, you will be asked to set your cookie preferences:

• You can choose to accept only necessary cookies.

• You can grant permission for additional analytical and/or marketing cookies.

• You can change or withdraw your consent at any time through the cookie settings on our website.
  Additionally, you can manually delete cookies through your internet browser settings.

4. Cookie Overview

Name	Provider	Purpose	Retention Period
lodgify_session	Lodgify	Functional session management cookie	Session
_ga	Google Analytics	Analyze website usage	2 years
_fbp (optional)	Facebook	Marketing & tracking	3 months

5. Changes to the Policy

We may modify this policy. The most up-to-date version is always available on our website. In case of significant changes, we will actively inform you.